Your Neighbourhood Credit Union (YNCU) is taking steps to protect and reimburse customers after they lost money from their accounts in a hacking incident that took place Friday evening.
The YNCU branch on Bay Street will be open from 10 a.m. to 3 p.m. Monday to assist customers.
The Trunk Road branch will be open at 9:30 a.m. Tuesday.
Several YNCU customers who lost money voiced their concern in social media posts Saturday.
“I went on Facebook this morning and saw Keeping The Soo Safe and I saw the post. I checked my account and there was a charge of close to $600 to my account from Health Setting LLC in Renton WA,” said YNCU customer Kim Liepa in a phone interview with SooToday.
“I was very upset,” said YNCU customer Louise Nichols.
Nichols said she was charged twice by Health Setting LLC in Renton WA and lost approximately $1,000.
“I thought we’re supposed to be safe at the bank…
Check your “Sent” folder in your email periodically to ensure there are no messages you didn’t send, which is a common sign that your email account has been compromised.