Quick Answers
- Reservations made by bots or third-party sellers may lead to no-shows and cancellations, which can result in lost revenue for restaurants.
- Resy’s Platform Security can help combat reservation fraud with tools that actively monitor and flag platform misuse and cancel reservations that violate its guidelines.
- Resy’s platform also works to identify profiles that have been flagged by other restaurants and deactivates accounts that violate the Terms of Service.
- To address reservation fraud, some businesses have started to implement a booking fee, or limit the amount of reservations an account can make in a week.
In 2024, reservation fraud became a buzzy topic of discussion for the industry. Reservations made by bots and unauthorized third-party resellers can often turn into no-shows and late cancellations, resulting in lost revenue for restaurants. Resy data has found…
Never share a One-Time PIN (OTP) with anyone over the phone, including people claiming to be bank officials, as legitimate employees will never ask for this code to “verify” your identity.