Mishelle Comstock is the president and chief operating officer of Shelby State Bank. Headquartered in Shelby, the bank has nine branch locations along the Lakeshore from Fruitport to Manistee.
By Mishelle Comstock
SHELBY, MI – We recently had a situation where automated calls were being placed to customers and non-customers alike, portraying to be someone from Shelby State Bank.
Mishelle Comstock is the president and chief operating officer of Shelby State Bank.
These random “robo” calls were place in hopes of someone responding and giving out account numbers or personal identification numbers over the phone. I am assuring those that received those calls, it was not someone from Shelby State Bank and it was not a result of a breach of information by the bank. Your information is safe and secure and has not been compromised.
These individuals, usually from a foreign country like Russia, China or Romania, preform these random “phishing” schemes in hopes of someone giving out their personal information over the phone. This applies to Shelby State Bank or any other financial institution and can be related to any account you have.
Please remember, Shelby State Bank and any other financial institution does not ask for your account numbers or PIN in such a manner. If you receive a call like this, please hang up immediately. To confirm it was not your bank or credit card company, please contact a local branch during business hours or phone the number listed on the back of your bank card at any time.
In today’s world, scammers are always trying new or different ways to get access to information. It can be something as simple as a letter or telephone call about winning the lottery and all you need to do is wire money in order to claim your thousands or millions. Or, it can be an email “phishing” scam wanting you to confirm your account and password on file.
It can also be that telephone call early on a Sunday morning wanting to you to enter information to reactivate your debit or ATM card. Please take notice and hang up your phone, delate your email or shred the letter. These are all scams.
Every financial institution provides its customers with account statements either by mail or electronically. It is important to review those statements and the activity in your account on a regular basis. These are all ways for you to be proactive in keeping your information secure.
If you ever have any questions related to your accounts no matter the financial institution, please contact your local branch office. The local staff will always be happy to assist and answer any questions you may have.
Anyone with an expertise on an issue of local significance in Muskegon can propose to write a guest column. Suggest ideas to Community Engagement Specialist Dave Alexander by sending him an email at dalexan1@mlive.com.