Your Neighbourhood Credit Union (YNCU) is taking steps to protect and reimburse customers after they lost money from their accounts in a hacking incident that took place Friday evening.
The YNCU branch on Bay Street will be open from 10 a.m. to 3 p.m. Monday to assist customers.
The Trunk Road branch will be open at 9:30 a.m. Tuesday.
Several YNCU customers who lost money voiced their concern in social media posts Saturday.
“I went on Facebook this morning and saw Keeping The Soo Safe and I saw the post. I checked my account and there was a charge of close to $600 to my account from Health Setting LLC in Renton WA,” said YNCU customer Kim Liepa in a phone interview with SooToday.
“I was very upset,” said YNCU customer Louise Nichols.
Nichols said she was charged twice by Health Setting LLC in Renton WA and lost approximately $1,000.
“I thought we’re supposed to be safe at the bank…
This remains the most prevalent form of financial crime globally. It targets the direct access points to your money: your cards and your bank accounts.
- Skimming: Criminals use small devices called “skimmers” placed over ATM or point-of-sale card slots to capture the data from your card’s magnetic strip.
- Card-Not-Present (CNP) Fraud: This occurs during online shopping where a physical card isn’t required. Thieves use stolen card numbers, expiry dates, and CVV codes to make unauthorized purchases.
- Account Takeover (ATO): A hacker gains access to your online banking credentials (often through malware or phishing) and changes the contact details or passwords, locking you out while they drain your funds.