One passenger tweeted: “Just had email from @eastcoastuk saying my claim for
delays last Sat will be paid by BACS if I just give them my acc no sort
code – dodgy?”
East Coast replied, saying: “We can confirm disruption2712@eastcoast.co.uk is
a legitimate company address. Sorry for any inconvenience.”
To others who had expressed similar concerns, the company said: “Apologies to
customers receiving email from disruption2712@eastcoast.co.uk, we can
confirm this is a legitimate company address.”
In its email, it said refunds would be paid in cash by BACs transfer “as a
gesture of goodwill for the disruption and inconvenience to your travel
plans.”
Apologies to customers receiving email from disruption2712@eastcoast.co.uk, we can confirm this is a legitimate company address.
— East Coast Trains (@eastcoastuk) December 31, 2014
Passengers were stranded for up to three hours on stationary trains outside
Finsbury Park in north London on Saturday after the overrunning engineering
works temporarily shut King’s Cross.
East Coast is repaying those caught up in the disruption 50 per cent of the
cost of a single ticket for delays of more than 30 minutes, rising to the
full cost of a single ticket for delays of over one hour, and the full cost
of a return ticket for delays of two hours.
The company could not be reached for comment.