“We have customers that have seen 15,000 bot calls in just a couple months,” said Jason Barr, vice president of healthcare for Pindrop, an Atlanta-based firm whose voice authentication technology is used by some of the nation’s largest health insurers. Pindrop’s system runs in the background during calls, analyzing a speaker’s voice, cadence and behavior alongside data from carrier signals and devices to determine whether the caller is human.
Educate elderly family members about the “Grandchild in Trouble” scam, where criminals impersonate relatives in distress to demand urgent wire transfers or gift card codes.