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  • TPG

    Twilla • 4 minutes ago
    Good day Kgaogelo Mphela,

    Whilst we can understand your frustration and inconvenience caused, please note that there was indeed an employee; Malvern – whom has since been dismissed for mis-conduct and further cases are currently being investigated in order for full justice and judgements to be issued against him. He was was responsible for our what’sapp communications and processing the orders thereof. He has since absconded and as a Director of TPG, Rudi vd Merwe has had to personally identify any and all clients who could’ve fallen for this scam. Rudi has taken this situation very seriously and has accepted onus and responsibility for this unacceptable service provided to our clients. We are currently investigating this matter with the addition of legal advisers and have been personally responding to each client whom has had this unfortunate experience.

    We honor our word and value each client’s feedback; where possible we have arranged for amends to be provided i.e. your original order will be supplied at reduced price in order to maintain the relationships with our clients. Where this is not possible, alternative arrangements are available to ensure that your dealings with The Print Guy will continue and in an effort to ensure that your experience will be of a positive one. We once again apologise for the inconvenience caused and look forward to working together going forward in a more professional manner and we sincerely thank our clients for affording us the opportunity to rectify and rebuild our relationships.

    Kindly note that whilst we can understand your frustration and truly empathise with your situation;
    we do not appreciate nor feel that your written defamatory statements are in order, nor are they justified.
    Please refrain from publicly publishing any further slandering and negative comments towards Rudi VD Merwe as well as his company as we find this not only harmful to his reputation, but to his company too. Any further Defamation of his character will not be tolerated and will have no other option than to resort to legal recourse whereby he will be able to claim damages from yourself.

    Should you wish to discuss this further and in more detail, please feel free to contact myself as I’m acting on the behalf of The Print Guy as legal advisory and council.

    We do wish for a favorable outcome and look forward to receiving your response soonest.
    Thank You.
    TPG