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Phishing Scam Fools Consumers with Fake Satisfaction Survey

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Watch out for this latest attempt to trick you into parting with your personal and/or banking information: fake customer satisfaction surveys. Scammers are posing as businesses interested in getting feedback from their clients. But they are really after information that can be used for identity theft. scamalert Phishing Scam Fools Consumers with Fake Satisfaction Survey

How the Scam Works:   

You receive an email or a text message inviting you to complete a customer satisfaction survey. The message says all you have to do is answer a few quick questions about the business’ service, and you will receive a gift card.

The survey starts out normal enough. The first few questions ask about which products you use or instructs you to evaluate the customer service. For example, this scam form posing as Bank of America asks consumers: “Have you ever been unsatisfied by our services and considered changing banks.”

After you complete the standard survey questions, the form takes a twist. It asks for personal information like credit card, bank account or social security numbers. Don’t let the official look of the form or initial questions fool you into sharing this information.

How to Spot a Phishing Scam:   

  1. Don’t believe what you see. It’s easy to steal the colors, logos and header (as in the example above) of any other established organization. Scammers can also make links look like they lead to legitimate websites and emails appear to come from a different sender.
  2. Legitimate businesses do not ask for information like credit card number or banking info on customer surveys. If they do ask for personal information, like an address or email, be sure there’s a link to their privacy policy.
  3. Google the organization or the survey information. If the survey is a scam, this is likely to reveal an alert or bring you to the organization’s real website, where they may have posted further information.
  4. Be wary of unexpected emails that contain links or attachments. Do not click on the links or open the files.
  5. Check a link’s true destination by hovering over it and looking in the lower right hand corner of your browser.

For More Information

To find out more about scams, check out BBB Scam Stopper.

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