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Cold calling technical support scam

Fraud Alert:

Fraudsters call an unsuspecting victim and tell them they are from a reputable computer or software company, and that they need the victim to “sort out a problem” with their PC.

The scammer guides the victim though a process to fix the “issue”, which results in the criminal gaining remote access to the target PC. The scammer then asks for payment for their services via EFT, and asks the victim to add them as a banking beneficiary.

The scammers then use the remote access to load malware and harvest the victim’s banking details. Once this is done, the victim’s bank account is cleaned out.